Add campaign recipients

After a new campaign has been created (see previous section of this guide) use the Manage Send button to navigate to a new screen where sending and message recipients can be managed.

This will load a new screen where campaign recipients can be added, edited and deleted as needed.

Campaign recipients can be added by:

• Cloning a previous campaign

• Loading recipients from a phonebook

• Loading recipients from messages received

• Uploading recipients from a CSV file

• Adding a single recipient at a time

To ensure maximum reliability, it is recommended limit the number of recipients to < 250 000.

Cloning a previous campaign

This is used to set up a campaign that is similar to one you previously set up.

Click on the Clone from previous button. Select the campaign from the drop-down that you would like to copy messages and recipients from, and click Save.

All recipient numbers and messages will be copied from the campaign you selected. You can add/edit/delete these recipients as needed once they are associated with a campaign by clicking the relevant button on the campaign details page (home page).

Loading recipients from a phonebook

This is used to setup a campaign with recipients that you loaded in a phonebook (covered as a separate topic in this user guide).

Click on Load from phonebook. From the drop-down, select the phonebook that you would like to load recipients from, enter the message text and click Save.

All recipients will be loaded from the phonebook you selected. You can add/edit/delete these recipients as needed.

You can add up to six messages per recipient. Sending multiple messages does have a cost impact, as you will be billed for each message sent.

This functionality is network dependent – restricting the number of messages per recipient to three or less is recommended to ensure maximum reliability.

Loading recipients from messages received

This is used to send a bulk reply to everybody that sent in an SMS using a specific keyword.

This option is only available if your account is set up not to use compulsory custom columns.

Click on Reply to Received. From the drop-down, select the keyword that you would like to load recipients from, enter the message text and click Save.

All numbers that sent an SMS with the chosen keyword will be loaded with the message you entered. You can add/edit/delete these recipients as needed by clicking the appropriate button on the campaign details screen (home page).

Uploading recipients from spreadsheet

This is used to upload a spreadsheet containing the recipient numbers and message from your local hard drive to CCM.

Click on Upload a Spreadsheet. Click Choose file to select the file that you want to upload, and click Upload to start the upload process.

Uploading works best if the file size is 2MB or less. If you want to upload bigger files it is suggested that you break the big file into several smaller files and upload each one of these separately.

The data contained in a spreadsheet will be uploaded to CCM. You can add/edit/delete these recipients as needed by clicking the appropriate button on the campaign details screen (home page).

File Format for spreadsheet upload:

• Column 1 contains the phone numbers to send to (numbers in international format, e.g. 27831234567)

• If custom columns are used:

  • Column B and C contain custom data and the last column contains the message that must be sent to the number

• If custom columns are NOT used:

  • Column B contains the message that must be sent to the number

• The file must be saved in tab delimited text format (.txt file extension), comma delimited format (.csv file extension) or as Microsoft Excel Spreadsheet (.xlxs file extension) before it can be uploaded

If custom columns are NOT used

File format - .txt or .csv or .xlxs only

Add a single entry

This is used to add a single entry to the recipient list.

Click on Add a Single Entry. Enter the recipient phone number and the message text and click Save. The number must be in international format (no '+' sign required), 10-15 characters long, with no spaces.

The number and message you entered will be added to the campaign. You can add/edit/delete this recipient as needed.