> For the complete documentation index, see [llms.txt](https://guides.clickatell.com/chat-2-pay-user-guide/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://guides.clickatell.com/chat-2-pay-user-guide/overview/how-do-i-use-chat-2-pay.md).

# How do I use Chat 2 Pay?

Once you've [configured Chat 2 Pay](/chat-2-pay-user-guide/configure-chat-2-pay/configure-chat-2-pay.md), you can trigger a payment request to your customers in the following ways:

1. **Live agent messaging via Chat Desk:** Agents can [send the request directly ](https://guides.clickatell.com/chat-desk/agent-desk/send-payment-requests-via-chat-2-pay)to the customer while engaging with them from within the Agent Desk.   

<figure><img src="https://content.gitbook.com/content/2HSaFrTLkRdmHl1qkc7s/blobs/F0aWCVqRyCzDgx2xOX6e/image.png" alt=""><figcaption></figcaption></figure>

2. **Automated messaging via Chat Flow:** A flow-builder can drag and drop a [Chat 2 Pay node](https://help.clickatell.com/chat-flow/user-facing-nodes/commerce/chat-2-pay) into their flows so that the chatbot automatically triggers the payment request when a customer reaches that step.

{% hint style="info" %}
[Find out more](https://guides.clickatell.com/flow/user-facing-nodes/commerce/chat-2-pay) about using Chat 2 Pay in Chat Flow.
{% endhint %}

<figure><img src="https://content.gitbook.com/content/2HSaFrTLkRdmHl1qkc7s/blobs/TNPReEJEeAYZ8j3pQ0vH/image.png" alt=""><figcaption></figcaption></figure>

3. **Salesforce Order Management Integration:** Embed a Chat 2 Pay “extension” into your [Salesforce ](/chat-2-pay-user-guide/configure-chat-2-pay/configure-chat-2-pay/manage-callback-notifications/salesforce.md)CRM/OMS to allow a call center agent to trigger the payment request.

<figure><img src="https://content.gitbook.com/content/2HSaFrTLkRdmHl1qkc7s/blobs/OtBBPMW4ciBDjqKZhynk/image.png" alt="" width="563"><figcaption></figcaption></figure>