# Integrations

Bring additional functionality into the conversation by integrating other applications and platforms to make messaging with customers more effective than ever.

## 🧩 Overview of integrations

You can integrate your [Chat Flow](https://guides.clickatell.com/chat-commerce-platform/platform-capabilities/automations) and [Chat Desk](https://guides.clickatell.com/chat-commerce-platform/platform-capabilities/live-agent-chat) applications with various 3rd-party applications such as Salesforce, Zendesk Sell, and Shopify. Sync data across your existing platforms to facilitate personalized conversations and enhance customer engagement, improving customer experiences.

{% hint style="info" %}
See our comprehensive [**Integrations User Guide**](https://guides.clickatell.com/integrations) for details on using these integrations.
{% endhint %}

<figure><img src="https://content.gitbook.com/content/9CoYuRHEaUds0QboIrac/blobs/GpMn672b6egKIHBlKt3q/image.png" alt=""><figcaption></figcaption></figure>

### 📱 What 3rd-party applications are supported?

* Zendesk Support
* Salesforce
* Shopify
* Zendesk Sell

### 🔑 What features are included?

* CRM integration
* Sales lead capture
* Customer profile retrieval
* Customer ticket management
* Customer purchase retrieval
* OMS Integration
* Fulfillment
* Delivery management

<table><thead><tr><th></th><th data-type="checkbox">READ</th><th data-type="checkbox">WRITE</th></tr></thead><tbody><tr><td><a href="automations">Chat Flow</a></td><td>true</td><td>true</td></tr><tr><td><a href="live-agent-chat">Chat Desk</a></td><td>true</td><td>false</td></tr></tbody></table>

####

{% hint style="success" %}
Please contact our [Sales Team](https://www.clickatell.com/contact/contact-sales/) if you are interested in using Integrations.
{% endhint %}