# Automations

### What is Chat Flow?

[Chat Flow](https://www.clickatell.com/products/chatflow/) is an easy-to-use web-based application that allows you to quickly and collaboratively design, build, and deploy automated conversational experiences across multiple chat applications and connect them to your organization’s core functional APIs. 

Chat Flow provides app-like experiences to your customers without them having to download another app, delivering powerful functionality from right within their trusted chat app. 

{% hint style="info" %}
See our comprehensive [**Chat Flow User Guide**](https://guides.clickatell.com/flow) for details on using the application.
{% endhint %}

<figure><img src="https://content.gitbook.com/content/9CoYuRHEaUds0QboIrac/blobs/hw3iB1qCJXtUirSa4qiT/image.png" alt=""><figcaption><p>A powerful drag-and-drop web app used to build sophisticated conversational workflows.</p></figcaption></figure>

### 💬 What channels are supported?

Build conversational experiences on one or more of the following messaging channels:&#x20;

* [WhatsApp](https://guides.clickatell.com/chat-commerce-platform/platform-capabilities/messaging-channels/whatsapp-business)
* [SMS](https://guides.clickatell.com/chat-commerce-platform/platform-capabilities/messaging-channels/global-sms)
* [Apple Messages for Business](https://guides.clickatell.com/chat-commerce-platform/platform-capabilities/messaging-channels/apple-messages-for-business)
* [USSD](https://guides.clickatell.com/chat-commerce-platform/platform-capabilities/messaging-channels/regional-ussd) *(Available in certain regions only.)*

### 🔑 What features are included?

* Drag-and-drop workflow builder (web app)
* Interactive messaging
* API orchestration
* 3rd party integrations (CRM Integration)
* Keywords & shortcuts
* Previewer (emulator)
* Debugger
* Workflow management
* Multi-channel routing
* Customer authentication
* Message encryption
* Two-way media sharing
* Location sharing
* Environment management
* Regular expression management
* System integration testing (SIT)
* Handover to live agent
* Handover to AI assistant

{% hint style="success" %}
Contact our [Sales Team](https://www.clickatell.com/contact/contact-sales/) to discover how Chat Flow can help you serve customers quicker and more efficiently!
{% endhint %}


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