Supported Content Types & Limitations

The table below shows the supported content types for the contentType parameter (mentioned in the Send one or more messages and Upload media file for One API sections of the API Reference page) and their size limits.

Note that the size limit with the lowest value between the WhatsApp size limit and the Clickatell API limit will apply. For example. the size limit for an image is 5MB (see table below) - WhatsApp will not accept an image above 5MB even though the Clickatell API can accept a larger media/template media message request.

WhatsApp (on inbound messages) can implement new supported content types or codes anytime – you'll need to handle this dynamically.

Media	Media Message	Media Template	WhatsApp Size Limit	Clickatell Size Limit (Inline Media)	Clickatell Size Limit (Media Upload)
Audio	audio/acc audio/mp4 audio/amr audio/mpeg audio/ogg* codecs=opus	Not supported	16 MB	20 MB	30 MB
Document	application/pdf application/msword application/vnd.ms-powerpoint application/vnd.ms-excel text/plain	application/pdf	100 MB	20 MB	30 MB
Image	image/jpeg image/png	image/jpeg image/png	5 MB	20 MB	30 MB
Video**	video/mp4 video/3gpp	video/mp4 video/3gpp	5 MB	20 MB	30 MB

*The base audio/ogg type is not supported on Chat Flow.

**Only H.264 video codec and AAC audio codec are supported. Only videos with a single audio stream are supported.