The Clickatell AI service enables you to build, customize, and train modern AI assistants built on a hosted large language model (LLM) and pre-trained on specific information provided by your business. It lets your customers ask questions and extract accurate, concise, and contextually relevant answers from a chatbot, referencing the information it was trained on, or from a live agent supported by the virtual assistant in Chat Desk.
In addition, the Clickatell AI powers the following features across our products:
Chat Desk
Agent Desk
Sentiment analysis
Chat escalation and alerts
Chat de-escalation
AI suggested responses
AI assistant
Agent level AI enablement
Supervisor Desk Agent stress alert AI summaries and suggested actions Chat sorting and filtering Real-time analytics dashboard
Chat Flow
Flow summary Context router Clickatell AI node
Broadcast Messenger AI suggested campaigns Predictive campaign analytics