> For the complete documentation index, see [llms.txt](https://guides.clickatell.com/release-notes/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://guides.clickatell.com/release-notes/release-notes.md). # Release notes ## Chat Desk Release date: November 2025 The focus of this release was: * The inclusion of the ability for supervisors to select more than one department when viewing performance metrics and chats. * Enhancement of the out-of-hours auto responder to allow supervisors to toggle automatic ticket creation on/off. Release date: October 2025 The focus of this release was: * The addition of a "Department" label to chats to help provide agents with context into a user's query. * The addition of more detailed "Unavailable" statuses for agents to give supervisors more clarity into why agents were unavailable. ## Broadcast Messenger Release date: November 2025 The focus of this release was: * Predictive analytics for campaign success. Release date: October 2025 The focus of this release was: * The addition of an AI-powered campaign assist tool. ## Chat Flow Release date: October 2025 The focus of this release was: * The addition of an AI-generated flow summary. ## Clickatell AI Release date: October 2025 The focus of this release was: * The addition of a context router. ## Web Chat Release date: September 2025 The focus of this release was: * The addition of a new channel, Web Chat. ## Chat Desk Release date: August 2025 The focus of this release was: * The integration of Clickatell AI capabilities into Chat Desk that powers the following in the Supervisor Desk. * An AI-assistant that provides supervisors with an overview of customer issue activity, as well as agent's stress levels. Release date: July 2025 The focus of this release was: * The further integration of Clickatell AI capabilities into Chat Desk that powers the following in the Agent Desk: * An AI-assistant that can do a sentiment analysis of customer's emotions during chats. * Suggested responses to customer's messages. ## Chat Flow Release date: July 2025 The focus for this release was: * Support for Meta's conversion events for WhatsApp ads. * An update to the Rich Link node to allow for the configuration of Call-to-action URL button messages in WhatsApp. ## AI Assistant Release date: April 2025 Chat Desk The focus of this release was: * To integrate Clickatell AI with Chat Desk for sentiment analysis. ## Chat Flow Release date: April 2025 Dynamic API Workflows: * Workflows that get triggered by an incoming payload and can initiate engagement with customers by sending a pre-approved WhatsApp template. Opt-Out Manager: * Three nodes have been added to Chat Flow to allow for the opt-out service to be made available to customers via both WhatsApp and SMS channels. ## Opt-Out Manager Release date: February 2025 This feature allows you to view all recipients who no longer wish to receive communications from your business. You can: * View a table of all opted-out numbers. * See the date and time that a number opted-out. * Search for a number and export results. * Filter on the channel the end-user opted out of (SMS, WhatsApp, All) * Add numbers to the opt-out list as a single number or bulk upload. This feature is available across channels. ## Clickatell Portal Update Release date: February 2025 The focus of this release was: * Adding the ability for supervisors to view agent availability status in real time. * Enabling a view of live chats waiting to track the number of users waiting in the queue, per department. ## Broadcast Messenger Release date: February 2025 The focus of this release was: * Enabling personalization by adding support for variables in the SMS message body. * Adding support for creating, managing, and sending SMS templated messages. * Adding a "Health Check" when creating a new campaign to indicate issues that might make the campaign unsuccessful. * Requiring the user to select a 'from' number when creating a campaign. ## Clickatell AI Release date: December 2024 The Clickatell AI service enables you to build, customize, and train modern AI assistants built on a hosted large language model (LLM) and pre-trained on specific information provided by your business. It lets your customers ask questions and extract accurate, concise, and contextually relevant answers from a chatbot, referencing the information it was trained on, or from a live agent supported by the virtual assistant in our [help desk application](https://guides.clickatell.com/chat-desk/agent-desk/agent-assistant). The service is available across the Clickatell Platform.​ It is channel-agnostic and can be used across business divisions. The following AI capabilities are built into the Clickatell Chat Commerce Platform: * **Q\&A Bot:** Smart self-service via Chat Flow using a [Clickatell AI node](https://guides.clickatell.com/flow/user-facing-nodes/product-nodes/clickatell-ai-node) and a trained LLM. * **Agent Assist:** [Suggested responses](https://guides.clickatell.com/chat-desk/agent-desk/agent-assistant) for live agents in Chat Desk using a trained LLM. * **Intent Recognition:** [Understand the user](https://guides.clickatell.com/clickatell-ai-user-guide/training/configure-intents) with NLU via Chat Flow. See our comprehensive [**Clickatell AI User Guide**](https://guides.clickatell.com/clickatell-ai-user-guide) for details on using the application.
The following formed part of the Clickatell AI release: * A new [**Clickatell AI portal**](https://guides.clickatell.com/clickatell-ai-user-guide) to configure and train assistants, manage information, and configure intents. * [**Suggested responses**](https://guides.clickatell.com/chat-desk/agent-desk/agent-assistant), powered by one of your selected AI assistants, are presented to live agents in Chat Desk to assist in answering customer queries. * A new [**Clickatell AI** **setting**](https://guides.clickatell.com/chat-desk/chat-desk-dashboard/settings/clickatell-ai) in Chat Desk to enable/disable suggested responses and to select the AI assistant to generate these responses. * A new [**Clickatell AI node** ](https://guides.clickatell.com/flow/user-facing-nodes/product-nodes/clickatell-ai-node)in Chat Flow enables direct interaction between end-users and an AI assistant trained to provide information within a specific business context.