> For the complete documentation index, see [llms.txt](https://guides.clickatell.com/release-notes/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://guides.clickatell.com/release-notes/release-notes-archive/2025-release-notes/q4-2025/new-clickatell-ai.md).

# New: Clickatell AI

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Available on the [Interact](https://www.clickatell.com/interact/) or [Transact](https://www.clickatell.com/transact/) packages as an upgrade at an additional cost.
{% endhint %}

The Clickatell AI service enables you to build, customize, and train modern AI assistants built on a hosted large language model (LLM) and pre-trained on specific information provided by your business. It lets your customers ask questions and extract accurate, concise, and contextually relevant answers from a chatbot, referencing the information it was trained on, or from a live agent supported by the virtual assistant in our [help desk application](https://guides.clickatell.com/chat-desk/agent-desk/agent-assistant).

The service is available across the Clickatell Platform.​ It is channel-agnostic and can be used across business divisions.

The following AI capabilities are built into the Clickatell Chat Commerce Platform:

* **Q\&A Bot:** Smart self-service via Chat Flow using a [Clickatell AI node](https://guides.clickatell.com/flow/user-facing-nodes/product-nodes/clickatell-ai-node) and a trained LLM.
* **Agent Assist:** [Suggested responses](https://guides.clickatell.com/chat-desk/agent-desk/agent-assistant) for live agents in Chat Desk using a trained LLM.
* **Intent Recognition:** [Understand the user](https://guides.clickatell.com/clickatell-ai-user-guide/training/configure-intents) with NLU via Chat Flow.

See our comprehensive [**Clickatell AI User Guide**](https://guides.clickatell.com/clickatell-ai-user-guide) for details on using the application.

<figure><img src="https://guides.clickatell.com/~gitbook/image?url=https%3A%2F%2F2478193595-files.gitbook.io%2F%7E%2Ffiles%2Fv0%2Fb%2Fgitbook-x-prod.appspot.com%2Fo%2Fspaces%252FwmGaDUQBZMvcoFPmfgvf%252Fuploads%252FyOClqPiHO0oGpipqeuXN%252Fimage.png%3Falt%3Dmedia%26token%3Dd4d50e2c-cafa-4544-bb06-7c8766017784&#x26;width=768&#x26;dpr=4&#x26;quality=100&#x26;sign=b05391a7&#x26;sv=2" alt=""><figcaption></figcaption></figure>

The following forms part of the Clickatell AI release:

* A new [**Clickatell AI portal**](https://guides.clickatell.com/clickatell-ai-user-guide) to configure and train assistants, manage information, and configure intents.
* [**Suggested responses**](https://guides.clickatell.com/chat-desk/agent-desk/agent-assistant), powered by one of your selected AI assistants, are presented to live agents in Chat Desk to assist in answering customer queries.
* A new [**Clickatell AI** **setting**](https://guides.clickatell.com/chat-desk/chat-desk-dashboard/settings/clickatell-ai) in Chat Desk to enable/disable suggested responses and to select the AI assistant to generate these responses.
* A new [**Clickatell AI node** ](https://guides.clickatell.com/flow/user-facing-nodes/product-nodes/clickatell-ai-node)in Chat Flow enables direct interaction between end-users and an AI assistant trained to provide information within a specific business context.