> For the complete documentation index, see [llms.txt](https://guides.clickatell.com/release-notes/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://guides.clickatell.com/release-notes/readme.md).

# Release notes

{% updates format="full" %}
{% update date="2026-03-31" tags="update" %}

## Custom chat limits per agent.

See what’s new and improved in our latest update.

Supervisors can now customise chat limits for each agent, allowing for reduced limits for new or specialised team members, and flexible workload management. 

<a href="https://help.clickatell.com/chat-desk/chat-desk-dashboard/settings/chat-desk#general-preferences" class="button primary">Read the user guide</a>

<figure><img src="/files/E6EjVPILnyvA7I0VpfGZ" alt=""><figcaption></figcaption></figure>
{% endupdate %}
{% endupdates %}