Chat Desk

Release date: August 2025

The focus of this release was:

• The integration of Clickatell AI capabilities into Chat Desk that powers the following in the Supervisor Desk.

  • An AI-assistant that provides supervisors with an overview of customer issue activity, as well as agent's stress levels.

Release date: July 2025

The focus of this release was:

• The further integration of Clickatell AI capabilities into Chat Desk that powers the following in the Agent Desk:

  • An AI-assistant that can do a sentiment analysis of customer's emotions during chats.

  • Suggested responses to customer's messages.