# Chat Desk User Guide

## Chat Desk

- [Chat Desk](https://guides.clickatell.com/chat-desk/overview/overview.md)
- [The Chat Desk dashboard](https://guides.clickatell.com/chat-desk/chat-desk-dashboard/dashboard.md)
- [Configure Chat Desk settings](https://guides.clickatell.com/chat-desk/chat-desk-dashboard/settings.md)
- [Business profile](https://guides.clickatell.com/chat-desk/chat-desk-dashboard/settings/about-your-business.md)
- [Chat tags](https://guides.clickatell.com/chat-desk/chat-desk-dashboard/settings/tags-management.md)
- [Auto responders](https://guides.clickatell.com/chat-desk/chat-desk-dashboard/settings/auto-responders.md)
- [Preferences](https://guides.clickatell.com/chat-desk/chat-desk-dashboard/settings/chat-desk.md)
- [Surveys](https://guides.clickatell.com/chat-desk/chat-desk-dashboard/settings/survey-management.md)
- [Canned replies](https://guides.clickatell.com/chat-desk/chat-desk-dashboard/settings/canned-replies.md)
- [Integrations](https://guides.clickatell.com/chat-desk/chat-desk-dashboard/settings/integrations.md)
- [Clickatell AI](https://guides.clickatell.com/chat-desk/chat-desk-dashboard/settings/clickatell-ai.md)
- [Manage departments](https://guides.clickatell.com/chat-desk/chat-desk-dashboard/departments-management.md)
- [Download transcripts](https://guides.clickatell.com/chat-desk/chat-desk-dashboard/download-transcripts.md)
- [Access & navigate the Agent Desk](https://guides.clickatell.com/chat-desk/agent-desk/accessing-the-agent-desk.md)
- [Manage chat queues (Agent Desk)](https://guides.clickatell.com/chat-desk/agent-desk/manage-chat-queues-agent-desk.md)
- [Chats and tickets](https://guides.clickatell.com/chat-desk/agent-desk/manage-chat-queues-agent-desk/chats-and-tickets.md)
- [Manage tickets](https://guides.clickatell.com/chat-desk/agent-desk/manage-chat-queues-agent-desk/manage-tickets.md)
- [Pending chats](https://guides.clickatell.com/chat-desk/agent-desk/manage-chat-queues-agent-desk/pending-chats.md)
- [Close chats](https://guides.clickatell.com/chat-desk/agent-desk/manage-chat-queues-agent-desk/close-chat.md)
- [Department chat indicator](https://guides.clickatell.com/chat-desk/agent-desk/manage-chat-queues-agent-desk/department-chat-indicator.md)
- [Search, filter, and sort chats & tickets](https://guides.clickatell.com/chat-desk/agent-desk/search-and-filter-chats.md)
- [Chat capabilities](https://guides.clickatell.com/chat-desk/agent-desk/chat-capabilities.md)
- [Send attachments (media files)](https://guides.clickatell.com/chat-desk/agent-desk/chat-capabilities/send-attachments-media-files.md)
- [Send voice recordings](https://guides.clickatell.com/chat-desk/agent-desk/chat-capabilities/voice-recordings.md)
- [Send emoticons](https://guides.clickatell.com/chat-desk/agent-desk/chat-capabilities/send-emoticons.md)
- [Share locations](https://guides.clickatell.com/chat-desk/agent-desk/chat-capabilities/location-sharing.md)
- [Use canned replies](https://guides.clickatell.com/chat-desk/agent-desk/chat-capabilities/use-canned-replies.md)
- [View chat events](https://guides.clickatell.com/chat-desk/agent-desk/chat-capabilities/keeping-track-of-chat-events.md)
- [Send 1-way SMS](https://guides.clickatell.com/chat-desk/agent-desk/chat-capabilities/send-1-way-sms.md)
- [Access suggested responses](https://guides.clickatell.com/chat-desk/agent-desk/agent-assistant.md)
- [Authenticate customers](https://guides.clickatell.com/chat-desk/agent-desk/authenticate-customers.md)
- [Send payment requests via Chat 2 Pay](https://guides.clickatell.com/chat-desk/agent-desk/send-payment-requests-via-chat-2-pay.md)
- [View customer details from 3rd party applications](https://guides.clickatell.com/chat-desk/agent-desk/view-customer-details-from-3rd-party-applications.md)
- [Send WhatsApp message templates](https://guides.clickatell.com/chat-desk/agent-desk/send-whatsapp-message-templates.md)
- [Transfer chats](https://guides.clickatell.com/chat-desk/agent-desk/transfer-chats.md)
- [Manage customer profile](https://guides.clickatell.com/chat-desk/agent-desk/chat-details-and-history.md)
- [AI assistant](https://guides.clickatell.com/chat-desk/ai-assistant.md)
- [Access & navigate the Supervisor Desk](https://guides.clickatell.com/chat-desk/supervisor-desk/inbox.md)
- [Manage chat queues (Supervisor Desk)](https://guides.clickatell.com/chat-desk/supervisor-desk/manage-chat-queues-supervisor-desk.md)
- [Chats and tickets](https://guides.clickatell.com/chat-desk/supervisor-desk/manage-chat-queues-supervisor-desk/chats-and-tickets.md)
- [Manage tickets](https://guides.clickatell.com/chat-desk/supervisor-desk/manage-chat-queues-supervisor-desk/assigning-and-routing-tickets.md)
- [Search, filter, and sort chats & tickets](https://guides.clickatell.com/chat-desk/supervisor-desk/search-and-filter.md)
- [Chat ratings](https://guides.clickatell.com/chat-desk/chat-ratings.md)
- [AI assistant](https://guides.clickatell.com/chat-desk/ai-assistant-1.md)
- [Dashboard Metrics](https://guides.clickatell.com/chat-desk/reporting-and-analytics/dashboard-metrics.md)
- [Clickatell Portal Reports](https://guides.clickatell.com/chat-desk/reporting-and-analytics/clickatell-portal-reports.md)
- [What's New? 🎈](https://guides.clickatell.com/chat-desk/help-and-information/whats-new.md): Read more about new features, improvements, and bug fixes contained in the latest release of Clickatell's Chat Desk application.