# Chat Desk User Guide ## Chat Desk - [Chat Desk](https://guides.clickatell.com/chat-desk/overview/overview.md) - [The Chat Desk dashboard](https://guides.clickatell.com/chat-desk/chat-desk-dashboard/dashboard.md) - [Configure Chat Desk settings](https://guides.clickatell.com/chat-desk/chat-desk-dashboard/settings.md) - [Business profile](https://guides.clickatell.com/chat-desk/chat-desk-dashboard/settings/about-your-business.md) - [Chat tags](https://guides.clickatell.com/chat-desk/chat-desk-dashboard/settings/tags-management.md) - [Auto responders](https://guides.clickatell.com/chat-desk/chat-desk-dashboard/settings/auto-responders.md) - [Preferences](https://guides.clickatell.com/chat-desk/chat-desk-dashboard/settings/chat-desk.md) - [Surveys](https://guides.clickatell.com/chat-desk/chat-desk-dashboard/settings/survey-management.md) - [Canned replies](https://guides.clickatell.com/chat-desk/chat-desk-dashboard/settings/canned-replies.md) - [Integrations](https://guides.clickatell.com/chat-desk/chat-desk-dashboard/settings/integrations.md) - [Clickatell AI](https://guides.clickatell.com/chat-desk/chat-desk-dashboard/settings/clickatell-ai.md) - [Manage departments](https://guides.clickatell.com/chat-desk/chat-desk-dashboard/departments-management.md) - [Download transcripts](https://guides.clickatell.com/chat-desk/chat-desk-dashboard/download-transcripts.md) - [Access & navigate the Agent Desk](https://guides.clickatell.com/chat-desk/agent-desk/accessing-the-agent-desk.md) - [Manage chat queues (Agent Desk)](https://guides.clickatell.com/chat-desk/agent-desk/manage-chat-queues-agent-desk.md) - [Chats and tickets](https://guides.clickatell.com/chat-desk/agent-desk/manage-chat-queues-agent-desk/chats-and-tickets.md) - [Manage tickets](https://guides.clickatell.com/chat-desk/agent-desk/manage-chat-queues-agent-desk/manage-tickets.md) - [Pending chats](https://guides.clickatell.com/chat-desk/agent-desk/manage-chat-queues-agent-desk/pending-chats.md) - [Close chats](https://guides.clickatell.com/chat-desk/agent-desk/manage-chat-queues-agent-desk/close-chat.md) - [Department chat indicator](https://guides.clickatell.com/chat-desk/agent-desk/manage-chat-queues-agent-desk/department-chat-indicator.md) - [Search, filter, and sort chats & tickets](https://guides.clickatell.com/chat-desk/agent-desk/search-and-filter-chats.md) - [Chat capabilities](https://guides.clickatell.com/chat-desk/agent-desk/chat-capabilities.md) - [Send attachments (media files)](https://guides.clickatell.com/chat-desk/agent-desk/chat-capabilities/send-attachments-media-files.md) - [Send voice recordings](https://guides.clickatell.com/chat-desk/agent-desk/chat-capabilities/voice-recordings.md) - [Send emoticons](https://guides.clickatell.com/chat-desk/agent-desk/chat-capabilities/send-emoticons.md) - [Share locations](https://guides.clickatell.com/chat-desk/agent-desk/chat-capabilities/location-sharing.md) - [Use canned replies](https://guides.clickatell.com/chat-desk/agent-desk/chat-capabilities/use-canned-replies.md) - [View chat events](https://guides.clickatell.com/chat-desk/agent-desk/chat-capabilities/keeping-track-of-chat-events.md) - [Send 1-way SMS](https://guides.clickatell.com/chat-desk/agent-desk/chat-capabilities/send-1-way-sms.md) - [Access suggested responses](https://guides.clickatell.com/chat-desk/agent-desk/agent-assistant.md) - [Authenticate customers](https://guides.clickatell.com/chat-desk/agent-desk/authenticate-customers.md) - [Send payment requests via Chat 2 Pay](https://guides.clickatell.com/chat-desk/agent-desk/send-payment-requests-via-chat-2-pay.md) - [View customer details from 3rd party applications](https://guides.clickatell.com/chat-desk/agent-desk/view-customer-details-from-3rd-party-applications.md) - [Send WhatsApp message templates](https://guides.clickatell.com/chat-desk/agent-desk/send-whatsapp-message-templates.md) - [Transfer chats](https://guides.clickatell.com/chat-desk/agent-desk/transfer-chats.md) - [Manage customer profile](https://guides.clickatell.com/chat-desk/agent-desk/chat-details-and-history.md) - [AI assistant](https://guides.clickatell.com/chat-desk/ai-assistant.md) - [Access & navigate the Supervisor Desk](https://guides.clickatell.com/chat-desk/supervisor-desk/inbox.md) - [Manage chat queues (Supervisor Desk)](https://guides.clickatell.com/chat-desk/supervisor-desk/manage-chat-queues-supervisor-desk.md) - [Chats and tickets](https://guides.clickatell.com/chat-desk/supervisor-desk/manage-chat-queues-supervisor-desk/chats-and-tickets.md) - [Manage tickets](https://guides.clickatell.com/chat-desk/supervisor-desk/manage-chat-queues-supervisor-desk/assigning-and-routing-tickets.md) - [Search, filter, and sort chats & tickets](https://guides.clickatell.com/chat-desk/supervisor-desk/search-and-filter.md) - [Chat ratings](https://guides.clickatell.com/chat-desk/chat-ratings.md) - [AI assistant](https://guides.clickatell.com/chat-desk/ai-assistant-1.md) - [Dashboard Metrics](https://guides.clickatell.com/chat-desk/reporting-and-analytics/dashboard-metrics.md) - [Clickatell Portal Reports](https://guides.clickatell.com/chat-desk/reporting-and-analytics/clickatell-portal-reports.md) - [What's New? 🎈](https://guides.clickatell.com/chat-desk/help-and-information/whats-new.md): Read more about new features, improvements, and bug fixes contained in the latest release of Clickatell's Chat Desk application. --- # Agent Instructions This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com. ## Querying This Documentation If you need additional information, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on a page URL with the `ask` query parameter: ``` GET https://guides.clickatell.com/chat-desk/overview/overview.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.