> For the complete documentation index, see [llms.txt](https://guides.clickatell.com/chat-desk/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://guides.clickatell.com/chat-desk/chat-ratings.md).

# Chat ratings

Customers can submit a CSAT response at the end of a chat session with an agent. This rating is shown in a column in the Closed Chats view for supervisors, and it can include a CSAT and/or NPS score, depending on your survey configuration.

<figure><img src="https://4169453979-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FAeMbivaErQPM4rXdM6fm%2Fuploads%2FDoQE1mFjQ9sGAX3KxZGL%2Fimage.png?alt=media&amp;token=69ab7707-193c-41b9-a968-3632d2ee5c88" alt=""><figcaption></figcaption></figure>

The Sentiment column indicates the sentiment of the customer as detected by the [AI assistant](/chat-desk/ai-assistant.md).