> For the complete documentation index, see [llms.txt](https://guides.clickatell.com/chat-commerce-platform/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://guides.clickatell.com/chat-commerce-platform/data-and-analytics/dashboards-in-clickatell-portal/chat-2-pay-payments.md).

# Chat 2 Pay (Payments)

You get access to the following Chat 2 Pay reports in the Clickatell Portal:

* [Full Analytics](#full-analytics)

{% hint style="success" %}
These reports can be **downloaded** as PDFs. If any filters were applied, only the filtered results are exported.

Where applicable, view **Definitions** for terms used in the reports via the button in the top right.
{% endhint %}

## **Full Analytics**

Get an overview of the **Chat** **2 Pay** activity on your account. You can view it for a selected date range, channel, or integrator.

At the top of the report, various **metrics** summarize how Chat 2 Pay is performing. 

<figure><img src="/files/mMaAwWDHiTxk9BJy3IG9" alt=""><figcaption></figcaption></figure>

Metrics include:

* Number of **successful payments**, their value, and the success rate.
* Number of **unsuccessful payments** and their value.
* Payment link click rate.
* Month-on-month growth rate of active customers.
* Percentage of returning customers.

{% hint style="success" %}
The report can be **downloaded** as PDF by selecting *Download Report* in the top right. If any filters were applied, only the filtered results are exported.

View **Definitions** for terms used in this report via the button in the top right.
{% endhint %}

Scrolling down, you'll find **graphical** representations of your data.

<figure><img src="/files/5kuXv6ksxA2PriIydT2W" alt=""><figcaption></figcaption></figure>

<figure><img src="/files/c0zjA4Hpw7G4QKWQ3BdB" alt=""><figcaption></figcaption></figure>

<figure><img src="/files/eS1yJWLDmfVkUHQgBAdw" alt=""><figcaption></figcaption></figure>